FAQ
Frequently asked
Short answers — details are in the panel.
What is TOK Shield?
TOK Shield is Google Ads click fraud protection software. It detects bots, VPNs and invalid traffic, then adds risky IPs to your Google Ads exclusion list.
Meta / TikTok?
No. The product is intentionally Google Ads only.
Is Google Ads connection required?
Tracking and blocking work with the code alone. Campaign sync and Google IP exclusions need your account linked.
Bot vs rival clicks?
Bots: automation signals. Rival-style: repeat IP + short session + campaign focus.
How does billing access work?
After signing up you need to purchase a plan; your subscription activates automatically. Then you can connect your Google Ads account and start protection.
Where do I place the tracking code?
Preferably on all pages (header/footer). At minimum on landings that Google Ads sends traffic to.
How do blocked IPs reach Google?
Risky IPs land in the panel queue. When your account is linked, sync writes exclusions to Google Ads.
Is my data safe?
Click and account data live in your Shield account. Google ad credentials are managed only on the admin side; customers do not enter tokens.
Can I undo a wrong block?
Yes. Remove the IP from the block list, add it to the allowlist, or loosen filter thresholds.
CSV / reports?
Yes. Export click logs for analysis or as evidence in refund workflows.
Will it hurt mobile traffic?
No. Mobile/desktop/tablet filters are optional; the default goal is invalid traffic, not punishing a device type.
How do I get support?
Email info@shield.tokdijital.com, or open a support ticket from inside the panel. TOK Dijital helps with setup and subscription.
Why block VPN traffic?
VPNs and proxies are often used to bypass geo targeting and IP bans. Shield adds datacenter/proxy signals to the risk score and syncs over-threshold IPs to exclusions.
Isn’t Google’s invalid-click filter enough?
Google refunds some clicks, but much fraud still looks “normal” while budget burns. TOK Shield blocks proactively before the spend is lost.
Can agencies manage multiple client accounts?
Yes. Agency plans support multiple projects/domains — separate tracking code and filter settings per client.
How long does setup take?
Usually 5–15 minutes: create an account, add the code, save the domain, link Google Ads and turn on filters. Test right after subscribing.
