Legal

Cancel & Refund Policy

Last updated: August 24, 2026

Digital subscription: once performance (panel / tracking access) has started, refunds are generally not available. Turning off auto-renew is the user’s responsibility.

Shield is a digital software subscription. There is no physical product. After panel access is opened, fees are generally non-refundable. Shield does not guarantee results; “it didn’t perform as I hoped” is not a refund ground.

1. Nature of the service

Shield is SaaS that monitors Google Ads clicks and tries to flag or limit risky traffic. Delivery is electronic. The product is under continuous development. This policy is written for digital content / electronically performed services.

2. Cancellation

To stop renewal at period end, turn auto-renew off in the panel or write via contact / info@shield.tokdijital.com. Unused days in a paid period are not partially refunded. Access may continue until the period ends.

3. Withdrawal and non-refundable cases

When payment is approved and the panel, tracking key, or other digital content is made available, the service is deemed performed. Withdrawal and refund claims are then generally not accepted (mandatory legal exceptions reserved).

None of the following, on its own, is a refund ground:

Clicks, budget, sales, ROAS, or Google credits did not match expectations
Tracking code not installed / Google permission not granted
UI or rules changed during development
“I didn’t use it,” “I didn’t notice,” “my card was charged”
Forgetting to turn off auto-renew

4. Payment and subscription start

The subscription starts when the plan fee shown at checkout is approved and charged. Panel access opens after payment approval. Paying does not mean every paid feature will run perfectly forever.

5. Auto-renewal

Auto-renew is on by default. Charges taken while it is on are generally non-refundable. If you do not want renewal, turn it off on Account before the period ends; access may continue until period end and the next period will not renew.

Polar customer portal / “Manage subscription” email: Canceling via Polar is different from turning off auto-renew on Account. If you cancel through the Polar portal or email, panel access is locked immediately; Shield’s Google Ads exclusions are removed and project / tracking / block records in the panel are deleted. This cannot be undone and does not create a refund right.

A documented duplicate charge for the same period may be corrected after review.

6. Duplicate / erroneous charges

If you document two charges for the same period due to a technical error, we may refund or offset the extra amount after review.

7. Custom / agency contracts

A signed custom contract may override this page if it says so.

8. How to apply

Email info@shield.tokdijital.com or use the contact form with subject “Cancel / refund”, your account email, and the charge date.

TOK Dijital · Istanbul / Turkey